Resume
Education
Expected Graduate May 2025
William Paterson University | Bachelor of Science | Finance
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Student Veteran Organization / Student Investment Club
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Relevant Coursework: Advanced Financial Accounting & Reporting
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GPA 3.3
2024
Fullstack Academy Certification in CyberSecurity
Learned skills in System Administration, Linux, Python, and Wireshark and now help to perform troubleshooting, analysis, and automation tasks. I am passionate about technology and security
Professional Experience
2024 - Present
Technical Consultant
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Selected as the Sole Hero of the Month for the entire East Coast region, out of all employees across the region
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Proficiency in diagnosing and repairing various consumer electronics. Familiarity with multiple operating systems (iOS, Android, Windows) and mobile device management.
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Delivered real-time technical assistance via messaging chatbot to AT&T customers, technical issues with 95% customer satisfaction.
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Consistently meet performance metrics, including response time, resolution rate, and customer satisfaction scores.
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Collaborate with team members and supervisors to ensure knowledge-sharing and continuous improvement of support processes.
2019- Present
Maintenance Mechanic
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Replaced damaged, missing, or defective parts with new and refurbished components.
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Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
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Complete task in a timely manner
2024- Present
Mentee , Morgan Stanley Private Markets CFO
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Engaged in bi-weekly mentorship sessions focusing on financial analysis/strategies, market analysis, and leadership development.
Skills Awards & Expertise
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Financial Reporting
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Cashflow planning and management
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SAP ERP
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Bookkeeping
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Microsoft Excel
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Strategic Planning
